Service Terms
These terms govern the booking and provision of the sailing excursions offered by 107 MARSYP, S.L. (Tax ID CIF B93197911), with registered office at C/ Ovidio, 3, 29017 Málaga, under the trade name “Ocean Cruiser Benalmádena”. The boarding point is the Dársena de Levante (C. Levante, Atraque 298, 29631 Benalmádena, Málaga). Formalising a booking implies acceptance of these terms.
The service
The service is suitable for all ages. Minors must always be accompanied by a responsible adult, and boarding is not possible without one.
The service includes, per passenger: passenger insurance, vessel insurance, a qualified and responsible crew (skipper and sailor), one drink on board, a seat on deck, the contracted route and access to the toilet. Access to the cabins and to the private areas of the vessel is restricted.
Safety and navigation conditions
The provision of the service is subject to the weather and sea conditions being favourable and ensuring the safety of the passengers. There is a high probability of sighting whales and dolphins, but this cannot be guaranteed, as they are wild animals in their natural habitat.
Users who wish to may swim in the sea when conditions allow. Swimming will be authorised by the captain on board, who is responsible for ensuring the safety of the passengers both on board and in the water, and who will determine whether the sea conditions are suitable for the activity. Minors who wish to swim must always do so accompanied by a responsible adult.
Booking and contracting
For private group bookings, the reservation will only be confirmed once 50% of the total contract value has been paid.
Cancellation policy
Full refund for cancellations made 7 days or more in advance (except for any bank charges incurred).
Cancellations made less than 7 days in advance incur a 25% penalty. Less than 24 hours in advance, the penalty is 50%.
It is possible to request a change of date.
When the cancellation is made by the company or due to adverse weather or sea conditions, the full amount paid will be refunded.
Delays at boarding
If the delay at boarding is caused by the customer, the time lost will be deducted from the contracted sailing time, and it will not be possible to change the schedule.
If the delay is attributable to the company or to sea conditions, that time will be added, so that the customer’s total contracted sailing time is not reduced. If the delay attributable to the company exceeds 40 minutes, the customer may choose to change to another departure time or cancel their booking and request a refund of the amount paid.
Applicable law
These terms are governed by Spanish law. The processing of personal data is regulated in the Privacy Policy. You may also consult the Legal Notice.